Shipping

Currently, we only offer shipping to Denmark, and we are working on expanding this to more countries.

We are pleased to announce that we offer free shipping on all orders, regardless of the amount. Whether you order a single item or multiple items, you pay no shipping costs.

As soon as your order has been dispatched, you will receive a confirmation email with a tracking number. You can track your order by clicking on the button in the shipping confirmation or by entering your track & trace number on the following page: https://asterhus.com/en/apps/parcelpanel

Our processing time is 1-2 business days. As soon as your package has been dispatched, you can expect a delivery time of 5 to 10 business days. We do our best to get your order to you as quickly as possible, so you can enjoy your new fashion items sooner!

Returns

You can return your items within 30 days of receipt. To ensure a smooth return process, we recommend that you read our return policy, which you can find in the footer of our website. When you wish to register a return, you can easily send us an email. Our team is ready to assist you and guide you through the return process.

Please contact our customer service as soon as possible with your order number and pictures of the damaged item. We will, of course, arrange a suitable solution.


You can exchange items by returning them according to our return procedure and placing a new order for the desired item. To initiate this, please send us an email at support@asterhus.com

Other questions

If you wish to cancel or change your order, please contact our customer service as soon as possible. We can only make changes as long as the order has not yet been processed.

Enter your discount code in the designated field during the checkout process. The discount will automatically be deducted from your total amount.

We accept various payment methods, including credit card and PayPal. You can view the available options during the checkout process.

See our size guide on the product page to find the right size for your body type. If you are unsure, please feel free to contact us for advice.

Yes, we offer gift cards. Please send an email to: support@asterhus.com

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We take your privacy seriously. Please read our privacy policy to understand how and why we collect, use, and protect your personal information.